Shipping & Returns

At ASFA’S COLLECTION, we want you to have the best shopping experience with us! From the moment you place your order to the time it reaches your doorstep, we ensure smooth processing and delivery. However, we understand that sometimes things may not go as expected. That’s why we have a clear and fair exchange policy to help resolve any issues.

Returns & Exchanges

We take great care in delivering high-quality products to our customers. However, please note the following guidelines for returns and exchanges:

1. No Returns Policy

Once a purchase has been made, it cannot be returned under any circumstances. We encourage you to review your order carefully before completing the purchase.

2. One-Time Exchange Policy

If you are not completely satisfied with your purchase, you may request a one-time exchange under the following conditions:

• The exchange request must be made within 7-10 days of receiving your order.
• The item must be unused, unwashed, and unaltered.
• The item must be in its original packaging with tags intact.
• Only one exchange per order is allowed.

3. Exchange for Wrong or Defective Items

If you receive an item that is:

• Incorrect in size, color, or design
• Defective or damaged

You may request an exchange for the same product. If the requested item is unavailable, our team will provide alternative solutions.

4. Exchange Process & Shipping Costs

• To initiate an exchange, contact our customer care team and provide your order details.
• Our team will provide you with the return address where you need to send the item.
• The shipping cost for returning the item will be borne by the customer.
• Once we receive the item and verify its condition, we will process the exchange.

Additional Notes

• We do not offer refunds under any circumstances.
• We reserve the right to decline an exchange if the returned item does not meet our quality standards.
• Exchanges can only be made for the same product and cannot be switched for a different item.